Ysend
Privacy
This notice covers business enquiries sent to Ysend through the project form or by email. It is separate from the service terms and data-processing agreements for platform customers.
Contact journey updated on 13 September 2026. The French version prevails.
Data controller
YSEND · SAS · YSEND GROUP · SIREN 843 222 746 · 357 Chemin des Iscles, 06700 Saint-Laurent-du-Var, France. contact@ysendgroup.com
How to contact us
The form sends your enquiry to Ysend through this website. Confirmation means it has been recorded in our customer relationship system; it does not confirm delivery of an email. You can also prepare a draft in your email app and choose to send it yourself. Neither route creates an account, activates a paid service or subscribes you to a newsletter.
Purposes and legal basis
We use your enquiry data to answer your enquiry, understand your requirements, prepare your project and follow up on the business discussion. The basis remains Ysend’s legitimate interest in handling enquiries related to your professional activity (GDPR, Article 6(1)(f)).
Data we receive
Your name, email address and company name are required to submit the form. Project details and the product selection are optional. We also receive the website language, page path and, where present in the link, a limited set of campaign parameters. A technical request identifier helps prevent duplicates when retrying. By email, we receive the information you choose to send. Do not send passwords, access keys, payment details, customer data or sensitive information.
Recipients
Authorised YSEND GROUP staff handling your enquiry access the necessary information in our internal customer relationship system. If you choose email, your email provider delivers the message under its own terms. This contact process does not sell your data to marketing partners.
Retention
Data about prospects who do not become customers is retained for at most three years after collection or the last active contact, then deleted or anonymised.
Your rights
You may request access, correction, deletion or restriction of your data, or object to its processing and commercial follow-up. Contact contact@ysendgroup.com or the postal address above. We respond within the legal deadline. You may also complain to the CNIL (cnil.fr). Handling this enquiry produces no automated decision with legal effects.
Website features
The site does not save your message or request identifier in browser storage. They remain only in the open page; do not rely on recovering the form after leaving or reloading it. Other website features may remember preferences; calculators send the values you enter to the server to obtain an estimate. Website fonts and scripts are hosted on this domain. The one exception: if you continue to this form from the assistant, your typed question is passed to it through this tab’s session storage and removed as soon as the form opens; a transfer not used within 10 minutes is ignored, and session storage is cleared when you close the tab.
How the assistant processes messages
When you send a message to the assistant, Ysend’s servers pass that message, the selected language and any relevant website page context to an AI service provider to prepare a reply. This processing starts when you send the message, before any later submission of your project enquiry to the CRM. Do not enter passwords, payment details, customer data or sensitive information.
When you choose to submit, the CRM receives the name, company, email and project summary you reviewed, plus the site language, page path and limited campaign parameters when present. A technical request identifier prevents duplicate prospects on retry. Earlier assistant messages are not attached to the CRM record. If you invite an adviser, the project details you reviewed and messages shared from then on by you, the assistant or the adviser are stored in a linked project conversation. By email, we receive what you choose to send. Do not share passwords, payment details, customer data or sensitive information.
The assistant uses your answers to prepare a summary for review. After confirmation, your contact details and reviewed summary are passed to the CRM as a project enquiry. Other website features may remember preferences in your browser; calculators send values you enter to the server for an estimate. Website fonts and scripts are hosted on this domain. Access to that conversation is held only in this tab’s memory and expires after 24 hours; its messages are stored on Ysend’s server.
Website privacy
Ysend measures use of its own website to improve it, only after your explicit permission. Off by default, these anonymous statistics help us improve the website. No form contents or visitor identifiers are collected. Statistics are retained for 30 days.
Your choice is stored only in this browser. You can change it or withdraw permission here at any time.
Your browser’s Do Not Track and Global Privacy Control settings are respected.
You can allow, reject or turn off these statistics at any time using Privacy choices in the footer. Privacy choices