Transport

Driver

As a Driver, you deliver the stops assigned to you. In the Ysend Operator app you accept your stops, mark your arrival, capture the delivery proof and complete each delivery; on the web, My route / My stops lets you report field issues and refuelling.

Sign inAll role guides

Start-up guide

  1. Open the sign-in link in your invitation, then enter your work email and the password provided.
  2. If you forget your password, choose “Forgot password”, then “Send recovery instructions”.
  3. The Sign in button opens the app in this page’s language.
  4. Sign in to the Ysend Operator app on your handheld. The Work tab opens on Driver tasks, with your Pending stops and Completed stops.
  5. If the app shows «This account is not linked to a driver profile», ask your Transport manager to have your account linked, then choose Refresh.
  6. Keep the device connected: driver actions need a connection, and the app shows «Connect to continue.» when it is offline.
  7. In the app, More gives access to Driver tasks, My Leave, My Hours and Profile & settings.
  8. In the web app, My route / My stops opens Field Operations, where you report field issues and fuel reports.

End-to-end workflows

Deliver an assigned stop

Starts when: A stop is assigned to you and appears in Pending stops.

  1. Open the Work tab. Each stop in Pending stops shows its type (Delivery or Pickup), the Order, the Tracking number, the Scheduled time and its Status.
  2. Tap the stop. Selected stop shows the Address and the Contact.
  3. For a new assignment (status Pending or Assigned), choose Accept. If you cannot take it, enter the Reason for rejection and choose Reject.
  4. When you reach the address, choose Mark arrived. The stop status changes to Arrived.
  5. Check Delivery proof: it lists what this delivery needs, such as Signature, Photo, Age check required, One-time code required or Cash collection required.
  6. Choose Add photo, take the picture, then tap Photo to send it. «Photo saved» confirms it.
  7. Have the recipient sign in Sign here, then choose Save signature. «Signature saved» confirms it.
  8. Choose Complete delivery. The stop shows Completed and moves to Completed stops.

Result: The stop is Completed with its proof of delivery, and your next stop is waiting in Pending stops.

Next: The Transport manager sees the proof on the tour (Proof captured) and follows the rest of your tour; you continue with the next stop.

Report a field issue

Starts when: A problem on the road stops or delays your work, for example a breakdown, damage or an access problem.

  1. In the web app, open My route / My stops. Field Operations opens.
  2. Choose + Report Issue.
  3. In Report Field Issue, fill in the Issue Code, Issue Type, Severity / Priority, Vehicle, Location and Description.
  4. Choose Report Issue. The issue appears in the list with status Open.
  5. Follow its status: In progress while the Transport manager investigates, then Resolved and Closed.

Result: The Transport manager has the issue with all its details, and its progress is visible in Field Operations.

Next: The Transport manager investigates, resolves and closes the issue.

All features

Intelligence

  • AssistantView the current page context, available views and actions, and the assistant connection and memory status.

Execution

  • ShipmentsShipment tracking
  • TrackingReal-time tracking

What you can open

The areas below describe the access assigned to this role.

  • Transport
  • Assistant

Everyday tasks

Record a refuelling

  1. Open My route / My stops and choose + New Fuel Report in Fuel Reports.
  2. In Add Fuel Report, enter the Station Name, Liters, Cost, Currency, Odometer (km) and the Vehicle.
  3. Choose Submit Fuel Report; the report stays Draft until the Transport manager publishes it.

Refresh your stops

  1. Open the Work tab in the app.
  2. Choose Refresh to load newly assigned stops and their latest status.

Replace a photo or a signature

  1. Open the stop so that it appears in Selected stop.
  2. Choose Replace photo, take a new picture, then tap Photo to send it.
  3. For the signature, choose Replace signature, sign again in Sign here and choose Save signature.

Check your leave and hours

  1. Open More in the app.
  2. Choose My Leave or My Hours.

Limits and help

You cannot plan, assign or dispatch tours, change the stops of another driver, investigate, resolve or close field issues, or publish fuel reports. Ask your Transport manager about routes, stops and vehicles; for access to your account, ask your Partner administrator.

contact@ysendgroup.com

Help centre

Common questions

Why can I not complete a delivery?

«Delivery not ready for completion.» means that the stop is not marked Arrived yet, that a required proof is missing, or that a photo or signature has not been sent. Capture and send the missing proof, then try again.

The app says «The server may have saved this action.» What should I do?

Choose Refresh and check the stop's status before trying again, so that the action is not sent twice.

Can I handle pickups in the app?

No. The app shows «Pickup actions are not available on this device.» Ask your Transport manager how to handle the pickup.

A delivery was refused by the system. What now?

Contact your dispatcher (Transport manager) to resolve the delivery restriction before trying again. Any proof already saved remains available.